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APPOINTMENT FREQUENTLY ASKED QUESTIONS
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A limit of 1 makeup service per appointment applies to all Jo Malone London bookings.
Services are available in all Jo Malone London Boutiques and counters, however the option to book online is only available for selected locations. If you don’t see your preferred location available in the booking tool, Find your nearest boutique or counter and call to book directly.
Some doors may have limited booking availability. If you do not see your preferred time in the booking tool, find your nearest boutique or counter and call to book your service directly.
For urgent or last-minute makeup bookings, find your nearest boutique or counter and call to book a Jo Malone London appointment directly.
The appointment booking tool allows you to book a makeup appointment up to 30 days in the future. If you would like an appointment outside of this time frame or cannot see your preferred date, find your nearest boutique or counter and call to book a Jo Malone London appointment directly.
If you have an online Jo Malone London Account, simply login and navigate to My Appointments. From here you can modify or cancel any upcoming Jo Malone London appointments.
If you don’t have an online Jo Malone London Account, you can either register and follow the above steps or contact the counter to modify or cancel your appointment.
If you are more than 15 minutes late for an appointment, the Jo Malone London Boutique or counter may ask for the appointment to be rescheduled.
